3
Live Sessions
+1
7
Open Tickets
-3
24
Resolved Today
+8 vs yesterday
68%
AI Resolution Rate
↑ 3% this week
4m 12s
Avg Resolution Time
-45s vs last week
Live Sessions
View AllJS
John S.
TKT-00421
No internet — Netgear AX12 — Tier 1
●
MR
Maria R.
TKT-00418
Slow speeds — ASUS RT-AX88U — Tier 2 ⚠
●
DL
David L.
TKT-00415
Router setup — TP-Link AX6000 — Tier 0
●
Open Tickets Queue
TKT-00420
Critical
Tier 2
Business customer — complete outage — 50 users affected
TKT-00418
High
Tier 2
Slow speeds after firmware update — Maria R. (active chat)
TKT-00417
Normal
Tier 1
Cannot access router admin panel — Linksys WRT3200ACM
TKT-00416
Normal
Tier 0
WiFi password reset request — self-service guide sent
AI Performance — Today
Feb 19, 2026Tier 0 Resolved
14
82% success rate
Tier 1 Resolved
8
61% success rate
Escalated to Human
5
23% of total
CSAT Score
4.7/5
94% satisfaction
KB Gaps Found
3
Auto-logged to queue