Simple Pricing. Powerful AI Support.

A ticket is any resolved support interaction — whether it comes through AI chat, phone call, or submitted ticket form. All channels are included in your per-ticket price. Browsing the knowledge base, using the agent dashboard, and tracking tickets do NOT count as billable tickets.

Yes — one flat monthly platform fee ($249 on Starter) that covers your dedicated phone line, hosting, knowledge base, agent dashboard, and support. On top of that you pay only for tickets the AI actually resolves. There are no seat fees, no setup costs, and no per-agent charges — add as many human agents as you like. Your first 30 tickets are free on any plan.

We invoice monthly: your flat platform fee plus the tickets the AI resolved that month. You'll get a detailed breakdown of every interaction — channel used, timestamps, resolution status, and AI diagnosis details. No surprises, no hidden fees.

Yes — a resolved ticket is billed at your plan rate whether it took thirty seconds or ten minutes. That's the point: industry benchmarks put a human tier-1 interaction at $10–$25 (HDI puts tier-1 at $10–$15). At $1.00 per resolved ticket, you're paying roughly 1/15th of what the same interaction costs your team — and the AI handles it at 2am on a Sunday.

Starter ($249/mo + $1.00/ticket) covers after-hours and weekend calls with full AI chat, phone, ticketing, and a knowledge base — built for ISPs that need 24/7 coverage without staffing a night shift. Growth ($499/mo + $0.85/ticket) suits steady daily volume and adds Tier 2 deep diagnosis, custom AI training on your equipment and plans, call recording, advanced analytics, and integrations — the lower per-ticket rate typically pays for the higher platform fee past ~1,700 tickets a month. Enterprise (from $1,499/mo + $0.60/ticket) is built for multi-brand operators and large organizations — deep API troubleshooting, white-label, on-premise deployment, SSO, and a dedicated account manager. All plans include after-hours and weekend coverage.

Starter and Growth are self-serve: create your account, upload your manuals and support docs, forward your support line — most teams are live the same day. On Growth we also train the AI on your products with you. Enterprise setups with custom integrations typically take 2–3 weeks.

Absolutely. You can upgrade from Starter to Growth as your volume grows, or move to Enterprise when you need advanced features. There are no long-term contracts — you can change plans at any time.