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TKT-00000
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High
No internet connection since this morning
Submitted: Feb 19, 2026 — 9:14 AM
Jane Smith
Netgear Nighthawk AX12
Activity Timeline
AI Agent
9:14 AM — 2 min ago
Ticket received. Running automated diagnostics on your connection type and device model.
AI Agent
9:15 AM — 1 min ago
Diagnosis complete. Most likely cause: DHCP lease failure after ISP maintenance window. Sending fix steps via email.
Suggested steps:
- Unplug your modem for 60 seconds, then your router for 30 seconds.
- Plug the modem back in first, wait for it to fully sync (solid lights).
- Then plug the router back in.
- Wait 2 minutes and test your connection.
Waiting
Pending your response
Did the steps above resolve your issue? Reply below to confirm or escalate.
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