Privacy Policy

How Peak AI Support collects, uses, and protects your information.

Last updated: March 12, 2026

1. Information We Collect

Peak AI Support ("we", "us", "our") collects the following types of information:

  • Contact Information — Name, email address, phone number, and company name when you submit forms, create tickets, or call our support line.
  • Support Interactions — Chat transcripts, voice call recordings and transcripts, support ticket contents, and any files you share during support sessions.
  • Usage Data — Pages visited, features used, browser type, IP address, and device information collected automatically via standard web analytics.
  • Network Data — Wi-Fi speed test results, network diagnostics, and coverage data when you use our survey tools.

2. How We Use Your Information

  • Providing AI-powered customer support via chat, voice, and ticketing.
  • Delivering call transcripts and support ticket updates via email or SMS.
  • Improving our AI models and support quality.
  • Detecting and preventing service outages.
  • Analyzing usage patterns to improve our products.
  • Communicating service updates and critical alerts.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share data with:

  • Service Providers — Third-party services that help us operate (e.g., cloud hosting, AI processing, SMS delivery). These providers are contractually bound to protect your data.
  • ISP Partners — If you are a subscriber of one of our ISP partners, your support data may be shared with your provider to resolve service issues.
  • Legal Requirements — When required by law, regulation, or legal process.

3a. Mobile Information & SMS Privacy

We collect phone numbers to deliver support-related SMS messages such as call transcripts, ticket updates, and service alerts. Your mobile information, including your phone number and any data collected as part of SMS interactions, will not be shared with third parties or affiliates for marketing or promotional purposes. This applies to all mobile information collected through our SMS program, voice calls, or web forms. For details on our SMS program, see our SMS Terms & Consent page.

4. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for all data in transit.
  • Encrypted storage for sensitive data at rest.
  • Access controls and authentication for admin systems.
  • Regular security audits and vulnerability assessments.

5. Data Retention

We retain your data for as long as necessary to provide services:

  • Chat/call transcripts: 12 months, then anonymized.
  • Support tickets: 24 months after resolution.
  • Account information: Duration of service plus 12 months.
  • Analytics data: 24 months in aggregate form.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Opt out of SMS communications (reply STOP or see our SMS Terms).
  • Request a copy of your data in a portable format.

7. Cookies

We use essential cookies for session management and optional analytics cookies (Google Analytics) to understand site usage. You can disable analytics cookies through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via our website or email.

10. Contact Us

For privacy-related questions or requests:

Peak AI Support is a product of Peak AI Design LLC, Colorado Springs, CO, United States.